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Welcome to the PBS Kansas Help Site

This site is meant to provide technical support for users experiencing problems with the KIPBS websites. For all other information, contact KIPBS by email at kipbs@ku.edu or by phone at 785-864-4096.

Frequently Asked Questions

Q. Why are some links indicated as pdf or doc files?

A. Doc is the Microsoft Word Document format, which is a part of the Microsoft Office suite. Pdf is the Portable Document Format of Adobe. All the links labeled as doc can be opened with Microsoft word. The links labeled as pdf will open with Adobe Acrobat Reader. If the link does not contain either pdf or doc files, the link can be opened directly in your browser window without any special software.

To download the adobe acrobat reader from the Adobe website. Click on: http://www.adobe.com/products/acrobat/readstep2.html

Q. Can I unprotect my PDF if it is locked?

A. If you have a copy of Acrobat Professional or Standard (version 7.0 or later), you can use Acrobat to open any copy of the protected Adobe PDF file by going to "Document>Security>Show Security Settings" and selecting "No security" from the drop down list to remove protection from the file. You then need to save the document. (this is not possible if you only have Acrobat Reader)

For more information on Microsoft word, please follow this link. http://office.microsoft.com/en-us/default.aspx.

Q. Sometimes the site search program takes a little longer than usual to display the results?

A. The site search program is one of the most important features of this website. In order to make sure that the search results always stay current, the search spider is run at regular intervals to index all the files. During this process, the site results take longer to display, as the search program must wait for the spider to finish its work before the search can display the results.

Q. What does it mean when I click on a link and nothing happens?

A. Most of the links in the website open pages in a new browser window. When a link is clicked and nothing happens, it is possible that a pop-up blocker is installed on the browser and it is blocking the new window. To view the new window, configure the pop-up blocker to display all pop-ups on this site. If you still have problems after disabling your pop-up blocker, please contact kipbs@ku.edu.

Q. Why is it that the website appears different in different browsers, i.e. Internet Explorer, Safari and Firefox?

A. This website is supposed to look different in different browsers. Different browsers handle html differently, however if you come across any page that appears drastically different in different browsers, please write to kipbs@ku.edu and indicate the page that has the problem. Also please be sure that your browser is the most up to date version. Older browsers may not support the latest standards according to the World Wide Web Consortium. Free downloads of the most popular browsers can be downloaded here: Firefox (Mac / PC) Safari (Mac / PC) Internet Explorer (PC) Opera (PC / Mac)

Q. How to report an error or bug in the website?

A. Errors can be reported by sending an email to webmaster and explaining the problem in the email.

Errors can also be reported by sending an email to kipbs@ku.edu and explaining the problem in the email.


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